| Process Review |
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What are the key product development, sales and operational processes? |
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Are they documented? Are they widely known? Are they clear? |
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What are your metrics for cost, productivity and quality of your supply/service chain? What are the top supporting processes for above? What are the metrics for the supporting processes? |
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Are metrics reported? At what level? |
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Are they trended and acted on? How? |
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| Process Bottlenecks |
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Where do processes currently fail? |
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What are the growth stress points on various critical processes? |
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Do you measure cycle time, queues and inventory relationships? Are they documented? |
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| Enabling Infrastructure |
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What is your Operational structure? |
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What is your Go to Market structure? |
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Do you have an Organizational Development Plan? |
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Is it measured? |
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| Performance Indicators / Metrics |
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What quantitive measures to you use to track:
- Customer statisfaction?
- Tracking on financial goals?
- Business operating at normal?
- Employee morale is acceptable?
- You are getting all that is pertinent from your management systems?
- Technology is staying current? |
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At what level(s) are your metrics cascaded too? |
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What is the review mechanism? Frequency? Audience? |
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What is your communication plan? |
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What is your motivational, awareness and reward system? |
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| Management Discipline |
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How are processes established? |
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How are process performances reviewed? |
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What are the management overrides of critical processes? How often do overrides occur? |
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What is your escalation process? How often is it used? |
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What percentage of organizational effort is:
- Day Work?
- Project Work?
- Breakthrough Thinking? |
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How is this prioritized, managed, and measured? |
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